Q&A

What if my chosen items are not available?
Where necessary we will substitute unavailable products with an alternative of equal or greater value

Can I place orders in advance?
Yes - you can place orders any time in advance. All items are made in the UK and the store require notice for orders to ensure stock is delivered from the UK (3 days for Sandwich platter, 6 for buffet item's, 11 days for cakes and 29 for wedding cakes prior to 2pm i:e- Monday 10am for collection Thursday 10am)

How much do I pay for each order?
You pay Marks & Spencer instore prices. A minimum order value of £25.00 is required (including service and handling)

Do I have to order a set menu?
No, the set menus are there for your convenience as the contents and quantities have already been worked out for you. You can choose items from throughout the menu to suit your requirements.

Can I still order platters after 2pm?
Yes you can, however the lead times move to 5 days.

How can I pay for lunchtogo?
Payment can be made by credit facility (by prior arrangement), Marks & Spencer &MORE credit card, JCB, MasterCard, VISA, Delta, Switch (via WorldPay).

Where does the lunchtogo service operate?
The service is in all of our stores.

Who do I contact if I have a query?
You can call Gemma Renfrey our Sales Manager on 01534 508724 or e-mail at gemmarenfrey@marks-and-spencer.je 

How do I place an order for lunchtogo?
The easiest way to order is via our website. Simply select your menu or individual items from the wide range available. Then follow the on-screen messages for contact details and payment instructions.

How do I amend/cancel an order?
Orders cannot be cancelled once an order has been placed, we can add items to your order if lead times are still available.